Widerrufsrecht

Thank you for shopping at forumappliances.shop.

We want our customers to have a clear and transparent process for returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing products, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which eligible products purchased directly through forumappliances.shop may be returned, refunded, replaced, or exchanged.

By placing an order through forumappliances.shop, you acknowledge that you have read and understood this Return and Refund Policy.

1. Seller Information

The online store is operated under the following information:

Store and business name: forumappliances.shop
Business type: Individually operated online seller based in Germany
Email: info@forumappliances.shop
Telephone: +49 030 254543
Telephone in international format: +49 30 254543
Business address: Wallstraße 79, 10179 Berlin, Germany
Return address: Wallstraße 79, 10179 Berlin, Germany

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official forumappliances.shop online store.

This policy covers:

  • Standard returns;

  • Change-of-mind returns;

  • Damaged products;

  • Defective products;

  • Incorrect products;

  • Missing products;

  • Incomplete orders;

  • Return shipping;

  • Refund approval;

  • Refund processing;

  • Refund arrival time;

  • Exchanges;

  • Replacement products;

  • Order cancellations;

  • Returned-to-sender packages; and

  • Other eligible post-purchase matters.

This policy does not apply to products purchased through unauthorized resellers, third-party marketplaces, social media sellers, or websites not operated by forumappliances.shop.

3. Thirty-Day Return Period

Eligible products may be returned within 30 days after delivery.

The 30-day return period begins on the date the applicable shipping carrier’s tracking information shows that the product was delivered.

If an order is delivered in multiple shipments, the return period for each product begins on the date the package containing that product is delivered.

Customers must submit a return request before the applicable 30-day return period expires.

Submitting a return request within 30 days does not automatically guarantee approval.

All returned products must satisfy the applicable return conditions described in this policy.

Nothing in this voluntary 30-day return policy limits any mandatory consumer rights that may apply under applicable law.

4. How to Request a Return

Before returning any product, customers must contact us at:

info@forumappliances.shop

The return request should include:

  • Order number;

  • Customer’s full name;

  • Email address used for the order;

  • Product being returned;

  • Product model or variation where applicable;

  • Product quantity;

  • Reason for the return;

  • Description of any issue;

  • Photographs if the product is damaged, defective, incorrect, or incomplete; and

  • Any other information reasonably required to review the request.

We normally review return requests within 1–3 business days after receiving the request and all reasonably required information.

If the return is approved, we will provide return instructions.

Customers should not send products back without first receiving return authorization and instructions.

Unauthorized returns may be delayed, rejected, or returned to the customer where permitted by applicable law.

5. Return Eligibility

Unless otherwise stated in this policy, products returned for customer-preference reasons should generally be:

  • Unused;

  • Unaltered;

  • Undamaged after delivery;

  • Clean;

  • Complete;

  • Free from customer-caused damage;

  • Returned with all original parts;

  • Returned with all accessories;

  • Returned with cables, adapters, manuals, or instructions where applicable;

  • Returned with product labels or identification materials where applicable; and

  • Returned in the original packaging where reasonably possible.

Products should generally be returned in substantially the same condition in which they were received.

Customers may reasonably inspect a product after delivery to determine its nature, characteristics, condition, or suitability.

Excessive use beyond what is reasonably necessary to inspect the product may affect voluntary return eligibility where permitted by applicable law.

6. Products That May Not Qualify for Voluntary Return

A voluntary return may be refused or reduced where permitted by applicable law if the product:

  • Has been materially used;

  • Has been altered;

  • Has been modified;

  • Has been intentionally damaged;

  • Has been damaged through misuse;

  • Has been improperly installed;

  • Has been improperly stored;

  • Has been improperly maintained;

  • Is missing components;

  • Is missing accessories;

  • Is incomplete;

  • Shows excessive wear;

  • Has suffered customer-caused damage;

  • Is returned outside the applicable return period; or

  • Was not purchased directly from forumappliances.shop.

This section does not limit rights relating to products that were defective, damaged, materially misdescribed, non-conforming, or incorrectly supplied when received.

7. Change-of-Mind Returns

Eligible products may generally be returned within 30 days when the customer:

  • Changes their mind;

  • Orders the wrong product;

  • Orders the wrong model;

  • Orders the wrong quantity;

  • No longer needs the product;

  • Prefers another product;

  • Makes an accidental purchase; or

  • Has another customer-preference reason.

For approved customer-preference returns under our voluntary return policy, the customer is generally responsible for return shipping costs unless otherwise required by applicable law.

The original free standard shipping offer does not automatically include free return shipping.

8. Damaged Products

Customers should inspect products promptly after delivery.

If a product arrives damaged, contact:

info@forumappliances.shop

Please provide:

  • Order number;

  • Description of the damage;

  • Photographs of the damaged product;

  • Photographs of the external packaging;

  • Photographs of the shipping label;

  • Photographs of internal packaging where applicable; and

  • Any other relevant evidence.

Customers should keep the damaged product and original packaging until the claim has been reviewed.

Do not discard the product or packaging before receiving instructions from us.

If we confirm that a product was damaged before or during delivery, we may provide:

  • Replacement;

  • Full refund;

  • Partial refund where appropriate; or

  • Another reasonable remedy.

Where a return is required because of confirmed delivery damage, we will cover reasonable return shipping costs.

9. Defective Products

If a product appears defective when received, contact us at:

info@forumappliances.shop

Please provide:

  • Order number;

  • Description of the defect;

  • Photographs;

  • Video where reasonably necessary;

  • Product model or identification information where applicable; and

  • Other relevant information.

If a defect is confirmed, we may provide:

  • Replacement;

  • Repair where appropriate;

  • Full refund;

  • Partial refund where appropriate; or

  • Another remedy consistent with applicable law.

Where a confirmed defective product must be returned, we will provide return instructions and cover reasonable return shipping costs where applicable.

10. Incorrect Products

If you receive a product different from the product ordered, please contact us as soon as possible.

An incorrect shipment may include:

  • Wrong product;

  • Wrong model;

  • Wrong variation;

  • Wrong quantity; or

  • A product materially different from the order confirmation.

Please provide photographs of:

  • Product received;

  • Product packaging;

  • Product labels;

  • Shipping label; and

  • Packing slip where available.

If we confirm that an incorrect product was shipped because of our fulfillment error, we will provide an appropriate resolution.

This may include:

  • Sending the correct product;

  • Issuing a refund; or

  • Arranging an eligible return.

We will cover reasonable return shipping costs where the return is required because of our confirmed fulfillment error.

11. Missing Products or Components

If your package appears to be missing one or more products, first review your shipping confirmation and tracking information to determine whether the order was divided into multiple shipments.

Separate shipments may have different tracking numbers and delivery dates.

If there is no additional shipment, contact:

info@forumappliances.shop

Please provide:

  • Order number;

  • Missing product or component;

  • Products actually received;

  • Photograph of package contents;

  • Photograph of external packaging;

  • Photograph of shipping label; and

  • Packing slip where applicable.

If we confirm that a product or essential component was missing because of our fulfillment error, we may provide a replacement or refund.

12. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Returns Caused by Our Error

We will normally cover reasonable return shipping costs when we confirm that the product was:

  • Damaged during delivery;

  • Defective when received;

  • Incorrectly shipped;

  • Missing essential components because of our error;

  • Materially different from the product ordered; or

  • Otherwise affected by our confirmed fulfillment mistake.

Customer-Preference Returns

Customers are generally responsible for return shipping when the return is made under our voluntary return policy because of:

  • Change of mind;

  • Accidental purchase;

  • Ordering the wrong product;

  • Ordering the wrong model;

  • Ordering the wrong quantity;

  • Personal preference;

  • Product no longer being needed; or

  • Another reason not caused by our error.

The original free standard shipping offer does not automatically include free return shipping.

13. Return Address

Before sending any product back, customers must contact:

info@forumappliances.shop

and receive return authorization and instructions.

Approved returns should be sent to:

forumappliances.shop
Wallstraße 79
10179 Berlin
Germany

Customers should not send products to this address without first receiving return instructions.

The return package should clearly identify:

  • Order number;

  • Customer’s full name;

  • Product being returned; and

  • Any return authorization information provided by us.

14. Trackable Return Shipping

Customers arranging their own return shipment are strongly encouraged to use a trackable shipping service.

Customers should retain:

  • Tracking number;

  • Shipping receipt;

  • Carrier information; and

  • Proof of shipment

until the return and refund process has been completed.

We may have limited ability to investigate a return package if no tracking information or proof of shipment is available.

15. Return Packaging

Customers are responsible for packaging returned products appropriately.

Where reasonably possible, customers should use:

  • Original packaging;

  • Protective materials;

  • Appropriate shipping cartons;

  • Secure closures;

  • Protective inserts; and

  • Adequate protection against transportation damage.

Damage occurring during return transportation because of inadequate customer packaging may affect voluntary return eligibility where permitted by applicable law.

16. Return Inspection

After an approved return is delivered to us, we may inspect the returned product.

The inspection may include confirming:

  • Product identity;

  • Product condition;

  • Model or variation;

  • Quantity;

  • Components;

  • Accessories;

  • Packaging;

  • Manuals or instructions;

  • Evidence of use;

  • Evidence of alteration;

  • Evidence of damage; and

  • Reason for return.

We will make reasonable efforts to complete the inspection promptly.

17. Refund Approval

A refund will normally be approved after:

  1. The required return has been received;

  2. The returned product has been inspected;

  3. The product has been confirmed as eligible; and

  4. The applicable refundable amount has been determined.

For certain confirmed damaged, defective, missing, or incorrect-order claims, we may issue a refund without requiring the product to be returned.

Whether a return is required depends on the individual circumstances.

18. Refund Amount

For an eligible full refund, we will normally refund the amount actually paid for the approved returned product.

Where applicable, the refund may also include amounts that must be refunded under applicable consumer law.

A refund may not include:

  • Customer-paid return shipping for a voluntary change-of-mind return;

  • Customs duties paid directly to customs authorities;

  • Import taxes paid directly to another authority;

  • Brokerage charges;

  • Address correction charges;

  • Re-delivery charges;

  • Customer-caused shipping expenses; or

  • Other third-party charges not collected by us,

except where otherwise required by applicable law.

19. Refund Processing and Arrival Time

Once an eligible refund has been approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds will be credited to the customer’s original payment method within 7 calendar days after refund approval.

Our refund policy is that the customer should receive the approved refund in the original payment account within 7 calendar days from the date the refund is approved.

The 7-day refund period begins only after:

  1. The refund request has been approved;

  2. Any required returned product has been received and inspected; and

  3. The final refundable amount has been confirmed.

The refund will normally be returned to the same payment method used to complete the original purchase.

If more than 7 calendar days have passed after we confirmed refund approval and the refund has not appeared in the original payment account, please contact:

info@forumappliances.shop

We will review the refund status and provide reasonable assistance.

20. Original Payment Method

Refunds will normally be issued to the original payment method used to complete the purchase.

Depending on the payment method available during checkout, this may include:

  • Credit card;

  • Debit card;

  • PayPal;

  • Digital wallet;

  • Shopify-supported payment method; or

  • Another accepted payment method.

For security and fraud-prevention purposes, we generally cannot issue a refund to a different card, bank account, payment account, or individual.

If the original payment method is no longer available, customers should contact us for further instructions.

21. Refund Confirmation

After a refund has been processed, we will normally send a confirmation to the email address associated with the order.

The refund confirmation may include:

  • Order number;

  • Product refunded;

  • Refund amount;

  • Refund approval date; and

  • General refund information.

Customers should retain the refund confirmation until the refund appears in the original payment account.

22. Refund Not Received After Seven Days

If an approved refund has not been received within 7 calendar days after approval, customers should:

  1. Review the original payment account;

  2. Review pending and recently completed transactions;

  3. Check whether the refund appears under a different transaction description;

  4. Contact the applicable payment provider where appropriate; and

  5. Contact us at info@forumappliances.shop.

When contacting us about a missing refund, please provide:

  • Order number;

  • Customer name;

  • Email address used for the order;

  • Refund approval date; and

  • Original payment method.

We will make reasonable efforts to investigate the status of the refund.

23. Partial Refunds

A partial refund may be appropriate in certain circumstances.

Examples may include:

  • Only part of an order is returned;

  • Only some products are affected;

  • The customer keeps part of the order;

  • A mutually agreed price adjustment is appropriate; or

  • The returned product has suffered customer-caused loss of value where permitted by applicable law.

The amount and reason for any partial refund will be communicated to the customer.

Approved partial refunds will also be credited to the original payment method within 7 calendar days after approval.

24. Exchanges

Eligible products may be exchanged where replacement inventory is available.

To request an exchange, contact:

info@forumappliances.shop

An exchange may be processed by:

  • Returning the original product and receiving a replacement;

  • Reserving replacement inventory where practical;

  • Issuing a refund and asking the customer to place a new order; or

  • Another agreed method.

Exchange availability is not guaranteed and depends on current inventory.

25. Replacement Products

Where a replacement is approved because of:

  • Shipping damage;

  • Confirmed defect;

  • Incorrect fulfillment;

  • Missing product or essential component; or

  • Another confirmed error,

we may send a replacement at no additional standard shipping cost to the customer.

Replacement availability depends on inventory.

If an identical replacement is unavailable, we may offer another appropriate solution or issue a refund.

We will not substitute a materially different product without customer approval.

26. Order Cancellation Before Shipment

Customers may request cancellation by contacting:

info@forumappliances.shop

Cancellation requests should be submitted as soon as possible.

Please provide:

  • Order number;

  • Customer name;

  • Email address used for the order; and

  • Reason for cancellation.

Cancellation is not guaranteed.

If an order has already entered final fulfillment or has been transferred to the shipping carrier, cancellation may no longer be possible.

If an eligible unshipped order is successfully canceled and a refund is approved, the refund will be credited to the original payment method within 7 calendar days after approval.

27. Orders Already Shipped

Orders that have already been shipped generally cannot be canceled through our standard operational cancellation process while in transit.

Customers should normally wait for delivery and then submit a return request in accordance with this policy.

Customers should not refuse delivery solely as a substitute for following the return procedure unless instructed by us.

Nothing in this section limits any mandatory consumer right that may apply.

28. Refused Deliveries

A refused delivery is not automatically considered an approved return.

If a refused package is returned to us, we will review the package and circumstances before determining refund eligibility.

The customer may be responsible for actual costs resulting from refusal where permitted by applicable law, including:

  • Return transportation;

  • Customs charges;

  • Carrier charges; and

  • Re-delivery costs.

No separate restocking fee will be charged for an otherwise eligible return.

29. Returned-to-Sender Orders

A package may be returned to us because of:

  • Incorrect address;

  • Incomplete address;

  • Unclaimed package;

  • Failed delivery attempts;

  • Refused delivery;

  • Unknown recipient;

  • Unpaid customs charges; or

  • Other delivery problems.

After the package is returned, we will review the circumstances.

If the return was caused by our confirmed error, we will provide an appropriate remedy without additional standard shipping charges.

If the return was caused by incorrect customer information or customer action, additional shipping costs may apply where permitted by law.

30. Lost Return Packages

Customers arranging their own return shipping should select a trackable shipping service.

If a customer-arranged return package is lost before reaching us, we may require:

  • Proof of shipment;

  • Tracking information; and

  • Carrier investigation documentation.

Customers should retain their return shipping documentation until the refund process has been completed.

31. No Restocking Fee

forumappliances.shop does not charge a restocking fee for eligible returns.

We do not deduct a fixed percentage or inventory fee solely because an eligible product is returned.

The absence of a restocking fee does not mean that we are responsible for:

  • Customer-paid return shipping;

  • Customs duties;

  • Import taxes;

  • Customer-caused damage;

  • Missing components;

  • Missing accessories;

  • Address correction charges;

  • Re-delivery costs; or

  • Other costs that are not restocking fees.

32. Promotional and Discounted Products

Unless otherwise clearly stated before purchase, eligible promotional, discounted, and sale products remain subject to the same 30-day voluntary return period.

A discount does not automatically make a product non-returnable.

Refunds for discounted products will normally be based on the amount actually paid by the customer.

33. Bundled Products

Products purchased as a bundle or set should generally be returned as a complete bundle when a full refund is requested.

If only part of a bundle is returned, the applicable refund amount may be adjusted where appropriate and permitted by law.

Any adjustment will be communicated to the customer.

34. Gifts

If a product was purchased as a gift, refunds will generally be issued to the original payment method used by the purchaser.

We generally cannot issue a cash refund directly to a gift recipient who was not the original purchaser.

35. Fraudulent or Abusive Return Activity

To the extent permitted by law, we reserve the right to investigate returns involving suspected:

  • Return fraud;

  • False damage claims;

  • False non-delivery claims;

  • Product substitution;

  • Repeated abuse of the return process;

  • Manipulated evidence;

  • Unauthorized payment activity; or

  • Other fraudulent conduct.

Nothing in this section affects valid mandatory consumer rights.

36. Chargebacks and Payment Disputes

Customers are encouraged to contact us before initiating a payment dispute where a return or refund matter can reasonably be resolved directly.

Please contact:

info@forumappliances.shop

We will make reasonable efforts to investigate legitimate concerns.

37. Mandatory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit consumer rights that cannot lawfully be waived, excluded, or limited.

If applicable mandatory consumer law provides rights that are more favorable than a provision of this policy, the applicable mandatory law will control to the extent required.

Our voluntary 30-day return policy operates in addition to, and does not replace, any mandatory statutory rights that may apply to defective, damaged, incorrect, or non-conforming goods.

38. Relationship to Shipping Policy

This Return and Refund Policy should be read together with our Shipping and Delivery Policy.

The Shipping and Delivery Policy provides additional information regarding:

  • Order processing;

  • Shipping;

  • Tracking;

  • Delivery delays;

  • Lost packages;

  • Damaged packages;

  • Incorrect addresses;

  • Customs;

  • Returned-to-sender packages; and

  • Delivery responsibilities.

39. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

  • Return procedures;

  • Refund procedures;

  • Payment processing;

  • Business operations;

  • Product offerings;

  • Customer service procedures; or

  • Applicable legal requirements.

The revised version will be posted on the website with an updated “Last Updated” date.

Unless otherwise required by law, revisions will normally apply to orders placed after the updated policy becomes effective.

40. Contact Us

If you have questions regarding returns, refunds, exchanges, replacements, damaged products, defective products, incorrect orders, or missing products, please contact us:

Store and business name: forumappliances.shop
Business type: Individually operated online seller based in Germany
Email: info@forumappliances.shop
Telephone: +49 030 254543
Telephone in international format: +49 30 254543
Business address: Wallstraße 79, 10179 Berlin, Germany
Return address: Wallstraße 79, 10179 Berlin, Germany

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can assist you efficiently.